settign up greatting and ring groups in skype for business

Settign up greatting and ring groups in skype for business license#
Settign up greatting and ring groups in skype for business free#

To add a group to the queue, click Add groups, search for the group, click Add, and then click Add. To add a user to the queue, click Add users, search for the user, click Add, and then click Add. If you want to add individual users or groups to the queue, select the Choose users and groups option. You can add up to 20 agents individually and up to 200 agents via groups. The following clients are supported when using a Teams channel for call queues: Select the channel that you want to use and click Apply. Search for the team that you want to use, select it, and click Add. If you want to use a Teams channel to manage the queue, select the Choose a team option and click Add a channel. You can add up to 200 agents via a Teams channel. Review the prerequisites for adding agents to a call queue.

Settign up greatting and ring groups in skype for business free#

The default music supplied in Teams call queues is free of any royalties payable by your organization. The uploaded recording can be no larger than 5 MB. If you want to play a specific audio file, choose Play an audio file and upload an MP3, WAV, or WMA file. Teams provides default music to callers while they are on hold in a queue. You must upload an MP3, WAV, or WMA file containing the greeting that you want to play. Specify if you want to play a greeting to callers when they arrive in the queue. This language will be used for system-generated voice prompts and voicemail transcription (if you enable them). (Agents will see the resource account name when they receive an incoming call.)Ĭhoose a supported language. Note: to modify an existing Call Queue read this article.Ĭlick Add accounts, search for the resource account that you want to use with this call queue, click Add, and then click Add. To set up a call queue, in the Teams admin center, expand Voice, click Call queues, and then click Add.

Handling options for queue overflow and timeout. Music while people are waiting on hold in a queue.Ĭall routing - in First In, First Out (FIFO) order - to agents. Calls are distributed one at a time to the people in the queue (who are known as agents). Step 3: Assign numbers to the ring groupĪfter you create a ring group, assign one or more numbers for callers to reach the ring group.Call queues provide a method of routing callers to people in your organization who can help with a particular issue or question.

Other recipients-Add additional users who will get an email notification when a call is unanswered.Ĭlick Create This Ring Group.

Under Email notifications, check the Send to all ring group members box to send an email notification to all ring group members. You can have different voicemail greetings for different languages.

Voicemail greeting-Enter the announcement callers hear before the call goes to voicemail.

Send to voicemail-The call forwards to voicemail.

To use a phone number that's not in the U.S., click the Down arrow and select a country or region from the list.

Phone number-Enter the phone number to transfer callers to.

The ring group needs at least one member with a phone number or you get an error.

Ring group-Click the Down arrow and select the ring group to transfer calls to.

The auto attendant needs a phone number or you get an error.

Auto attendant-Click the Down arrow and select the auto attendant to transfer callers to.

If you select a user who doesn't have a phone number, you get an error message.

Settign up greatting and ring groups in skype for business license#

As you enter text, a list of users with a Google Voice license opens. User-Enter the email address of the person in your organization to transfer callers to.In the Forward type field, click the Down arrow and select the type of transfer: Forward the caller-Calls forward to another phone number.

You can have multiple messages for different languages.

Add an announcement-Enter an announcement for callers to hear before the call disconnects.

Play a message and disconnect-Callers hear a message and then the call disconnects.

Continue ringing-Calls continue to ring users in the hunt group, based on the order you set.